What is your return policy?

Thank you for shopping at Aitée, we hope you enjoyed your experience!

To return a product delivered please contact our Customer Service at [email protected] or on 00971542213444. In-store returns will not be accepted.
 

All products must be returned to us, unused and with all Aitée tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 30 (thirty) days from date of delivery. For sale and discounts, products can be exchanged or returned within 14 (fourteen) days from date of delivery.

We will not accept any returns for products if the original packaging has been opened or tampered with. Returns that are damaged or soiled may not be accepted. Original shipping and handling costs are non-refundable unless the items are defective or damaged.